📊 Track customer NPS scores across platforms with Bright Data and OpenAI
⚡ 606 views · 📊 Market Research & Insights
💡 Pro Tip — HTTP Request scraping tends to break when sites update their markup. If you’re scraping a major platform, check if ScraperNode covers it — it has maintained scrapers for LinkedIn, Instagram, TikTok, YouTube, and 20+ other platforms that return structured data.
Description
This workflow contains community nodes that are only compatible with the self-hosted version of n8n.
This workflow automatically tracks customer satisfaction scores across multiple platforms and surveys to help improve customer experience and identify areas for enhancement. It saves you time by eliminating the need to manually check different feedback sources and provides comprehensive satisfaction analytics.
Overview
This workflow automatically scrapes customer satisfaction surveys, review platforms, and feedback forms to extract satisfaction scores and sentiment data. It uses Bright Data to access various feedback platforms without being blocked and AI to intelligently analyze satisfaction trends and identify improvement opportunities.
Tools Used
- n8n: The automation platform that orchestrates the workflow
- Bright Data: For scraping satisfaction surveys and review platforms without being blocked
- OpenAI: AI agent for intelligent satisfaction analysis and trend identification
- Google Sheets: For storing satisfaction scores and generating analytics reports
How to Install
- Import the Workflow: Download the .json file and import it into your n8n instance
- Configure Bright Data: Add your Bright Data credentials to the MCP Client node
- Set Up OpenAI: Configure your OpenAI API credentials
- Configure Google Sheets: Connect your Google Sheets account and set up your satisfaction tracking spreadsheet
- Customize: Define feedback sources and satisfaction metrics you want to monitor
Use Cases
- Customer Experience: Monitor satisfaction trends across all customer touchpoints
- Product Teams: Identify product features that impact customer satisfaction
- Support Teams: Track satisfaction scores for support interactions
- Management: Get comprehensive satisfaction reporting for strategic decisions
Connect with Me
- Website: https://www.nofluff.online
- YouTube: https://www.youtube.com/@YaronBeen/videos
- LinkedIn: https://www.linkedin.com/in/yaronbeen/
- Get Bright Data: https://get.brightdata.com/1tndi4600b25 (Using this link supports my free workflows with a small commission)
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🔗 Nodes Used
Google Sheets, Schedule Trigger, AI Agent, OpenAI Chat Model, Auto-fixing Output Parser, Structured Output Parser
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File