🤝 Handle failed Stripe payments with Slack, ClickUp, Gmail and Google Sheets

⚡ 29 views · 🤝 CRM & Sales Operations

Description

How it works

This workflow automatically handles every failed Stripe payment by collecting all details, assessing severity, and taking immediate action — alerting your team, creating recovery tasks, escalating repeat failures, notifying the customer, and logging everything — without any manual effort.

Step-by-step

• Trigger & parse

  • Stripe Trigger – Listens for charge.failed, invoice.payment_failed, and payment_intent.payment_failed events from Stripe.
  • Parse & Enrich Payment Data – Extracts and normalizes customer name, email, plan, amount, failure code, attempt count, and assigns severity (LOW / MEDIUM / HIGH / CRITICAL) and ClickUp priority based on payment amount.

• High value check

  • High Value Check – Checks if the failed payment is $1,000 or more to route it to a critical or standard alert path.
  • Slack — Critical Alert – Posts a urgent CRITICAL PAYMENT FAILURE message to Slack with full payment and customer details.
  • Slack — Standard Alert – Posts a standard payment failed message to Slack for lower-value failures.

• Task creation

  • ClickUp — Create Recovery Task – Creates a prioritized recovery task in ClickUp with due date set to 24h (critical) or 48h (standard) from failure time.

• Repeat failure check

  • Retry Count Check – Checks if the payment has failed more than twice to determine if escalation is needed.
  • Slack — Escalation Alert – Sends a ESCALATION message tagging the billing manager when repeated failures are detected.

• Customer notification & logging

  • Send a message – Sends an HTML-formatted Gmail to the customer explaining the failure, reason, and next retry date.
  • Log to Google Sheets – Appends all payment failure details including severity, attempt count, failure code, and Stripe links to a tracking sheet.
  • Create or update a contact – Creates or updates the customer record in HubSpot with their name, email, and plan details.

Why use this?

• Instantly catches every Stripe payment failure across all event types with zero manual monitoring
• Severity-based routing ensures critical high-value failures get immediate escalated attention
• Auto-creates ClickUp recovery tasks so every failure has an owner and a deadline
• Escalates repeated failures automatically so chronic issues never slip through unnoticed
• Keeps customers informed with professional failure emails while logging everything for reporting and CRM hygiene

🔗 Nodes Used

Google Sheets, Slack, Stripe Trigger, HubSpot, ClickUp, Gmail

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup