💬 Text back missed callers with Twilio, CallRail, and email alerts
⚡ 69 views · 💬 Lead Nurturing & AI Sales Agents
Description
Quick overview
This workflow receives missed-call webhooks from Twilio or CallRail, normalizes call details, and instantly sends a compliant text-back via Twilio when allowed, then emails your firm a delivery-status summary.
How it works
- Receives an incoming call event via a webhook from Twilio StatusCallback or a CallRail missed-call webhook.
- Extracts and standardizes the caller number, caller name, firm number, source, timestamp, and whether the event is a true missed call.
- Stops processing if the event is not a valid missed call (for example, an answered-call status from Twilio).
- Determines whether the call occurred outside your configured business hours and adjusts the text wording accordingly.
- Builds a personalized SMS message using your firm name and booking link and submits it to a separate Bar-Compliance Guardrail workflow for opt-out and TCPA checks.
- If approved, sends the SMS via Twilio and then emails the firm a summary including the caller details, message text, and whether Twilio returned a delivery SID.
Setup
- Create and connect a Twilio account credential and configure your Twilio phone number StatusCallback URL to point to the n8n webhook (enable no-answer, busy, failed, and canceled events).
- If using CallRail, configure a CallRail webhook for “Missed call” events pointing to the same n8n webhook URL.
- Create and connect an SMTP email credential for the firm notification emails.
- Set n8n variables for FIRM_NAME, FIRM_EMAIL, FIRM_TWILIO_NUMBER, FIRM_TIMEZONE, FIRM_BOOKING_URL, FIRM_BUSINESS_HOURS_START, FIRM_BUSINESS_HOURS_END, and FIRM_WORK_DAYS.
- Set up the Bar-Compliance Guardrail workflow and store its workflow ID in the GUARDRAIL_WORKFLOW_ID variable so the compliance check step can run.
🔗 Nodes Used
Send Email, Twilio, Webhook, Execute Sub-workflow
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File