💬 Telegram support bot with OpenAI, Pinecone and human expert escalation
⚡ 137 views · 💬 Support Chatbots
Description
Template name
Smart AI Support Assistant for Telegram
Short description
Smart AI Support Assistant for Telegram automatically answers repeated questions in your group using a Q&A knowledge base in Pinecone and forwards new or unclear questions to a human expert.
Long description (Description поле)
How it works
- Question detection listens to messages in a Telegram group and checks whether each new message is a real question or an expert reply.
- Knowledge base search looks for an existing answer in the Pinecone vector store for valid questions from the group.
- Auto‑reply from cache sends the saved answer straight back to the group when a good match is found, without involving the expert.
- Escalation to expert creates a ticket and forwards unanswered questions to the expert in a private chat with the same bot.
- Expert learning loop saves the expert’s reply to Pinecone so that similar questions are answered automatically in the future.
Setup steps
- Connect Telegram Trigger to a single Telegram bot that is added as an admin to the group/supergroup and receives all user messages.
- Use the same bot for the expert: the expert’s private chat with this bot is where tickets and questions are delivered.
- Set up Pinecone: create an index, note the environment and index name, and add your Pinecone API key to n8n credentials.
- Add your AI model API key (for example, OpenAI) and select the model used for embeddings and answer rewriting.
- Configure any environment variables or n8n credentials for project IDs and spaces/namespaces used in Pinecone.
- Test the full flow: send a question in the group, confirm that a ticket reaches the expert in a private chat, reply once, and check that the next similar question is answered automatically from the cache.
🔗 Nodes Used
Telegram, Telegram Trigger, Embeddings OpenAI, Recursive Character Text Splitter, Pinecone Vector Store, Default Data Loader
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File