💬 Smart Customer Support System with GPT-4o, Gmail, Slack & Drive Knowledge Base’
⚡ 478 views · 💬 Support Chatbots
Description
The AI Support Agent combines Gmail, Slack, and Google Drive into a seamless support workflow powered by GPT-4o and Pinecone.
🧠 Email Monitoring – New support emails are pulled from Gmail every minute. 📤 Classification – AI categorizes emails (e.g., billing, support, spam, urgent). 📚 Knowledge-Based Replies – GPT-4o drafts personalized replies using your support documents synced from Google Drive and stored in Pinecone.
📩 Automatic Response – The agent replies to the customer in the same Gmail thread. 🚨 Escalation Detection – If human support is needed, Slack is notified instantly. 📊 Logging – Each interaction is logged in Google Sheets for tracking and analysis. 🔁 Live Sync – Any document added to your Google Drive folder is auto-loaded into the knowledge base for future AI responses. 🛠️ Quick Setup Steps 🛠️ Quick Setup Checklist
⏱ Time to Deploy: ~10–15 minutes 🔌 1. Connect Integrations ✅ Gmail (OAuth2) ✅ Google Drive (OAuth2) ✅ Google Sheets (OAuth2) ✅ OpenAI API Key ✅ Pinecone API Key ✅ Slack Webhook (for alerts)
🗂️ 2. Update Workflow IDs Replace the sample IDs in your nodes:
📁 Google Drive Folder ID → Where your KB lives 📊 Google Sheet ID → Where interactions are logged 🚨 Slack Webhook URL → Where urgent alerts go 🔎 Pinecone Index → Your vector storage index
🎨 3. Customize Prompt & Tone Go to 🔧 “Response Agent” Node Update the System Prompt to reflect your brand’s tone: e.g. “We’re always here to help, and we reply fast.”
📂 4. Upload Your Docs Add .pdf, .txt, or .docx files to your synced Google Drive folder. The agent will auto-read and embed them into Pinecone for AI-powered replies.
▶️ 5. Run & Test Send a test email from another account ✅ Watch the reply come through Gmail ✅ Check Slack for urgent alert ✅ Confirm logging in Google Sheets ✅ Done!
🔗 Nodes Used
Google Sheets, HTTP Request, Google Drive, Google Drive Trigger, Gmail Trigger, AI Agent
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File