💬 Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge
⚡ 8,637 views · 💬 Support Chatbots
Description
🤖 AI Customer Support Agent with Google Docs Knowledge (Telegram + OpenAI)
This no-code workflow turns your Telegram bot into an intelligent, always-on AI support agent that references your business documentation in Google Docs to respond to customer queries—instantly and accurately.
Watch full step-by-step video tutorial of the build here: https://youtu.be/Mlv7CjGO7wI
🔧 How it works: Telegram Trigger – Captures incoming messages from users on your Telegram bot
Langchain AI Agent (OpenAI GPT) – Interprets the message and uses RAG (retrieval-augmented generation) techniques to craft an answer
Google Docs Tool – Connects to and retrieves context from your specified Google Doc (e.g. FAQ, SOPs, policies)
Memory Buffer – Keeps track of recent chat history for more human-like conversations
Telegram Reply Node – Sends the AI-generated response back to the user
💡 Use Cases: E-commerce customer service
SaaS product onboarding
Internal helpdesk bot for teams
WhatsApp-style support for digital businesses
🧠 What makes this powerful: Supports complex questions by referencing a live Google Doc knowledge base
Works in plain conversational language (no buttons or forms needed)
Runs 24/7 with zero code
Easily extendable to Slack, WhatsApp, or email support
🛠️ Tools used: Telegram Node (trigger + send)
Langchain Agent with OpenAI GPT
Google Docs Tool
Memory Buffer
Sticky Notes for easy understanding
🔗 Nodes Used
Telegram, Telegram Trigger, AI Agent, OpenAI Chat Model, Simple Memory
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File