💬 Customer support WhatsApp bot with Google Docs knowledge base and Gemini AI

⚡ 101,994 views · 💬 Support Chatbots

Description

• Document-Aware WhatsApp AI Bot for Customer Support

• Google Docs-Powered WhatsApp Support Agent

• 24/7 WhatsApp AI Assistant with Live Knowledge from Google Docs

📝Description Template

Smart WhatsApp AI Assistant Using Google Docs

Help customers instantly on WhatsApp using a smart AI assistant that reads your company’s internal knowledge from a Google Doc in real time. Built for clubs, restaurants, agencies, or any business where clients ask questions based on a policy, FAQ, or services document.

⚙️ How it works

• Users send free-form questions to your WhatsApp Business number (e.g. “What are the gym rules?” or “Are you open today?”)

• The bot automatically reads your company’s internal Google Doc (policy, schedule, etc.)

• It merges the document content with today’s date and the user’s question to craft a custom AI prompt

• The AI (Gemini or ChatGPT) then replies back on WhatsApp using natural, helpful language

• All conversations are logged to Google Sheets for reporting or audit

> 💡Bonus: The AI even understands dates inside the document and compares them to today’s date — e.g. if your document says “Closed May 25 for 30 days,” it will say “We’re currently closed until June 24.

🧰 Set up steps

1. Connect your WhatsApp Cloud API account (Meta)

2. Add your Google account and grant access to the Doc containing your company info

3. Choose your AI model (ChatGPT/OpenAI or Gemini)

4. Paste your document ID into the Google Docs node

5. Connect your WhatsApp webhook to Meta (only takes 5 minutes)

6. Done — start receiving and answering customer questions!

> 📄 Works best with free-tier OpenAI/Gemini, Google Docs, and Meta’s Cloud API (no phone required). Everything is modular, extensible, and low-code.

🔄 Customization Tips

• Change the Google Doc anytime to update answers — no retraining needed

• Add your logo and business name in the AI agent’s “System Prompt”

• Add fallback routes like “Escalate to human” if the bot can’t help

• Clone for multiple brands by duplicating the workflow and swapping in new docs

🤝 Need Help Setting It Up?

If you’d like help connecting your WhatsApp Business API, setting up Google Docs access, or customizing this AI assistant for your business or clients…

📩 I offer setup, branding, and customization services:

WhatsApp Cloud API setup & verification

Google OAuth & Doc structure guidance

AI model configuration (OpenAI / Gemini)

Branding & prompt tone customization

Logging, reporting, and escalation logic

Just send a message via:

Email: tharwat.elsayed2000@gmail.com

WhatsApp: +20 106 180 3236

🔗 Nodes Used

Google Sheets, Google Docs, WhatsApp Business Cloud, AI Agent, Simple Memory, WhatsApp Trigger

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup