💬 Multi-department support bot with slash commands, Pinecone & Telegram
⚡ 703 views · 💬 Support Chatbots
Description
My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:
- /billing - For payment and invoice questions
- /tech-support - For technical assistance
- /return-policy - For returns and refunds
Key Features:
- Command-based routing
- Direct department access via slash commands
State management
- Tracks active conversations in PostgreSQL
Knowledge base integration
- Pinecone vector stores for each department
Auto-updating
- New Google Drive documents automatically populate the knowledge base
- Context-aware
- Maintains department choice
🔗 Nodes Used
Postgres, Telegram, Telegram Trigger, Google Drive, Google Drive Trigger, AI Agent
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File