💬 Create a WhatsApp customer support bot with OpenAI, calendar & email integration
⚡ 1,971 views · 💬 Support Chatbots
Description
Who’s it for
This template is for businesses, customer support teams, and professionals who want to deliver AI-powered WhatsApp assistance. It helps automate conversations, schedule meetings, answer FAQs, and send follow-up emails — all from WhatsApp.
How it works
- A customer sends a WhatsApp message, which is captured by the Twilio Trigger.
- The incoming text is formatted and passed to the AI Support Agent.
- Based on the request, the agent can:
- Manage Google Calendar events (create, list, delete).
- Answer questions from your knowledge base (Supabase + embeddings).
- Draft and send emails via Gmail.
- Reply directly on WhatsApp with the appropriate response.
How to set up
- Connect your Twilio account with WhatsApp enabled.
- Add your OpenAI API key.
- Connect Google Calendar.
- Connect Gmail.
- Configure Supabase for knowledge base storage.
Requirements
- Twilio account (with WhatsApp number)
- OpenAI API key
- Google Calendar
- Gmail account
- Supabase project
How to customize
- Update the Set Fields node with your Twilio number, API keys, and Gmail details.
- Add custom documents to Supabase for domain-specific FAQs.
- Adjust AI prompts for different roles (e.g., booking bot, HR assistant, customer support).
- Extend by adding more tools (CRM, Slack, Notion, etc.) as needed.
Whatsapp Text Agent.png
🔗 Nodes Used
Twilio, Execute Workflow Trigger, AI Agent, Embeddings OpenAI, OpenAI Chat Model, Call n8n Workflow Tool
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File