🎫 Automate customer support with GPT-4o, Slack, and CRM integration
⚡ 97 views · 🎫 Ticket Management & Triage
Description
🧾 Short Description
An AI-powered customer support workflow that automatically triages, summarizes, classifies, and routes tickets to the right Slack and CRM queues. It sends personalized auto-replies, logs results to Google Sheets, and uses a DLQ for failed cases.
⚙️ How It Works
Trigger: Captures messages from email or form submissions.
AI Triage: Summarizes and classifies issues, scores urgency, and suggests next steps.
Routing: Directs to Slack or CRM queue based on type and priority.
Logging: Records summaries, urgency, and responses in Google Sheets.
Auto-Reply: Sends an acknowledgment email with ticket ID and SLA timeframe.
Error Handling: Failed triage or delivery attempts are logged in a DLQ.
🧩 How to Use
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Configure triggers (email or webhook) and connect credentials for OpenAI, Slack, Gmail, and Google Sheets.
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In Workflow Configuration, set:
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Slack Channel IDs
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CRM Type (HubSpot, Salesforce, or custom)
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Google Sheet URL
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SLA thresholds (e.g., 2h, 6h, 24h)
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Test with a sample ticket and verify routing and summaries in Slack and Sheets.
🔑 Requirements
OpenAI API key (GPT-4o-mini or newer)
Slack OAuth credentials
Google Sheets API access
Gmail/SMTP credentials
CRM API (HubSpot, Salesforce, or custom endpoint)
💡 Customization Ideas
Add sentiment detection for customer tone.
Localize responses for multilingual support.
Extend DLQ logging to Notion or Airtable.
Add escalation alerts for SLA breaches.
🔗 Nodes Used
Google Sheets, HTTP Request, Slack, Webhook, Gmail, AI Agent
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File