🎫 Triage tickets by ranking next actions with VectorPrime via webhook

⚡ 0 views · 🎫 Ticket Management & Triage

Description

What this template does (in 1 sentence)

Ranks “best next actions” for an incoming ticket/incident using the VectorPrime Decision Kernel (deterministic + auditable), then returns a clean JSON result you can route to Slack, a backlog tool, or email.

Pricing note: Template is free. VectorPrime API requires a user-provided API key (free usage up to a limit; paid plans beyond that).

When you should use this

Use this workflow when you already have a ticket/incident AND a short list of candidate actions, and you want a consistent, explainable “what should we do first?” ranking.

Examples:

IT Ops incidents (restart vs rollback vs escalate)
Support tickets (refund vs troubleshoot vs escalate)
On-call triage (wake someone up vs wait)

What you get (outputs)

A structured JSON response including:

ok (true/false)
the original request payload
VectorPrime ranking + probabilities (when ok=true)
an audit timestamp

How it works

Webhook receives JSON payload
Normalize step validates and builds vp_payload
VectorPrime Rank (HTTP Request) calls VectorPrime /v1/kernel/rank
Parse step validates the response
If OK → builds optional payloads + writes audit log → responds success
If not OK → responds with a safe error JSON

Setup (IMPORTANT)

Step 1 — Get your webhook URL (required)

After importing this template, your webhook URL will be different for each workspace:

Open Webhook1
Copy Production URL (real usage)
(Test URL is only for editor debugging)

Step 2 — Add your VectorPrime API key (required)

In n8n → Credentials → create/select Header Auth:

Header Name: Authorization
Header Value: Bearer YOUR_VECTORPRIME_API_KEY

Then open VectorPrime Rank (HTTP) and select that credential.

✅ Secrets are NOT stored in this template. Each user supplies their own key via Credentials.

Input payload this workflow expects

This workflow expects:

decision_id (string)
prompt (string)
options (array of objects)

options must be a REAL JSON array, like:

[ { “id”: “a”, “label”: “Option A” }, { “id”: “b”, “label”: “Option B” } ]

If you send fewer than 2 options, the workflow responds with:

ok:false
error:not_enough_options

Example JSON payload (copy/paste)

{
  "decision_id": "REQ-1007",
  "prompt": "Customer cannot login",
  "options": [
    { "id": "restart", "label": "Restart auth service" },
    { "id": "rollback", "label": "Rollback last deploy" }
  ]
}

## 🔗 Nodes Used

HTTP Request, Webhook

## 📥 Import

Download [`workflow.json`](workflow.json) and import into n8n:
**Workflow menu → Import from File**

[📖 Importing guide](../../../docs/importing-templates.md) · [🔑 Credential setup](../../../docs/credential-setup.md)