🎫 Triage Slack and Gmail requests with an AI-powered intake layer
⚡ 86 views · 🎫 Ticket Management & Triage
Description
This n8n template helps you turn inbound messages into a clean, deduped queue of actionable tickets.
It includes Slack and Gmail as ready to use examples, but the key idea is the universal intake normalizer: you can plug in other sources later (forms, webhooks, chat tools, other inboxes) as long as you map them into the same normalized schema.
Good to know
- This workflow sends message content to an LLM for classification.
- Keep sensitive data out of the prompt, and only process messages you are allowed to process.
- Costs depend on message volume and length, so truncation and tight filters matter.
How it works
- Collect inbound items (Slack and Gmail are included as examples).
- Normalize each item into one shared JSON format so every source behaves the same.
- Deduplicate items using a data table so repeats are skipped.
- Use an AI agent with structured output to score urgency and importance, produce a summary, and draft a reply.
- Create a Notion ticket for tracking, and optionally notify Slack for high priority items.
Setup steps
- Connect credentials for Slack, Gmail, Notion, and your LLM provider.
- Choose your Slack channel and set a Gmail filter that keeps volume manageable.
- Select your Notion database and ensure properties match the field mappings.
- Create or select a data table and map the unique ID column for deduplication.
- Adjust the notification threshold and schedule interval to match your workflow.
Requirements
- Slack workspace access (optional if you swap the source)
- Gmail access (optional if you swap the source)
- Notion database for ticket creation
- LLM API credentials
Customising this workflow
- Add new sources by mapping them into the normalizer schema.
- Truncate long messages before the AI step to reduce cost.
- Change categories, scoring, and thresholds to match your operating model.
🔗 Nodes Used
Slack, Notion, Gmail Trigger, Schedule Trigger, Filter, AI Agent
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File