🎫 Classify support tickets by confidence and route with OpenRouter AI
⚡ 0 views · 🎫 Ticket Management & Triage
Description
Combine AI classification with confidence-based routing and category-based fan-out. This template classifies incoming support tickets, routes them by confidence level, and shows an example of how to fan high-confidence items out to the right team.
What you’ll do
- Send a support ticket and watch the AI classify it by category and urgency.
- See how a Confidence Threshold switch routes items to high, medium, or low confidence paths.
- Watch high-confidence tickets fan out to Billing, Technical, Sales, or General teams.
What you’ll learn
- How to combine AI classification with Switch nodes for multi-path routing
- How to implement confidence thresholds that balance automation with human review
Why it matters Not every AI classification deserves the same level of trust. High-confidence results can be auto-routed. Medium ones get flagged for review. Low ones go straight to a human. This lets you phase in automation gradually while keeping quality high.
🔗 Nodes Used
Webhook, AI Agent, OpenRouter Chat Model
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File