🎫 Classify and route customer feedback with GPT-4o, Gemini, and guardrails
⚡ 0 views · 🎫 Ticket Management & Triage
Description
The full end-to-end workflow that chains all patterns together. This template processes customer feedback from intake to team routing, with normalization, validation, native guardrails, AI classification, and confidence-based branching at every step.
What you’ll do
- Send customer feedback through a webhook and watch it flow through every stage.
- See the data get normalized, validated, and scanned by n8n’s native Guardrails node for jailbreak attempts and PII.
- Watch the AI classify feedback (bug report, feature request, praise, complaint, question) with a confidence score and generate a personalized response draft.
- See AI-generated responses pass through output guardrails that check for NSFW content and secret keys before reaching users.
- Watch high-confidence results route automatically: bug reports and feature requests to the product team, complaints to customer success, and praise to marketing as testimonial candidates.
What you’ll learn
- How to chain normalization, validation, native guardrails, AI, and routing into a single pipeline
- How to use n8n’s Guardrails node for both input screening (jailbreak, PII, secret keys) and output screening (NSFW, secret keys)
- How confidence-based branching separates high-confidence results from items that need human review
- How Switch nodes route classified feedback to the right destination (product team, customer success, or marketing)
- How every step between AI nodes is deterministic and inspectable
- How all these patterns work together in a production-ready workflow
Why it matters This is the complete picture. Individual patterns are useful on their own, but the real power comes from combining them into a pipeline where AI handles the judgment calls and everything else follows explicit, testable rules. Import this template as your starting point and connect your own integrations.
🔗 Nodes Used
Webhook, AI Agent, OpenAI Chat Model, OpenRouter Chat Model, Guardrails
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File