🎫 Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base
⚡ 137 views · 🎫 Ticket Management & Triage
Description
This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies.
🔹 Ideal for:
- Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS)
- Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging
What this workflow does
- Fetches incoming customer emails from Re:amaze
- Filters only customer messages (ignores agent replies)
- Classifies email intent (e.g. security, pricing, setup etc.)
- Matches the request against a structured SOP knowledge base
- Generates a response using AI based strictly on SOP
- Sends reply back to the customer automatically
Key Features:
- Prevents duplicate replies using deduplication logic
- Ensures responses follow SOP (reduces hallucination)
- Scalable for high-volume email handling
Requirements
- Re:amaze API access (for fetching & replying to conversations)
- AI model (e.g., OpenAI / Gemini configured in n8n)
- SOP knowledge base (Google Sheets or Code tool)
How to set up
- Add your Re:amaze API credentials in HTTP nodes
To get the API Key, you have to login to the Re:amaze plateform(https://www.reamaze.com/)
Here is the API documentation -https://www.reamaze.com/api/get_messages
- Configure your AI model credentials
- Connect your SOP knowledge base (Google Sheets or internal tool)
- Test the workflow using sample customer emails
🚀 This template can be extended to support multi-channel support (chat, tickets, etc.)
Need Help?
ask in the Forum!
Happy Hacking!
🔗 Nodes Used
HTTP Request, AI Agent, Structured Output Parser, Code Tool, Google Gemini Chat Model, Google Gemini
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File