🎫 Triage GitHub issues with GPT-4.1-mini, Slack, Gmail, ClickUp and Sheets

⚡ 12 views · 🎫 Ticket Management & Triage

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Description

How it works

This workflow automatically handles new GitHub issues by reading and understanding them using AI, then taking multiple actions simultaneously — creating tasks, sending notifications, and keeping everything organized — without any manual effort.

Step-by-step

• Trigger & filter

  • GitHub Trigger – Listens for issue events on a GitHub repository.
  • If – Filters to only process issues with the action opened.

• AI analysis

  • Message a model – Sends the issue title, body, and metadata to GPT-4.1-mini with a structured prompt to extract category, subcategory, severity, priority, estimated effort, assigned team, summary, and suggested action.
  • Parse AI Response – Converts the raw AI text output into a clean structured JSON object and appends a formatted date.

• Parallel output actions

  • Append row in sheet – Logs all issue data and AI analysis into a Google Sheets tracker.
  • Create a task – Creates a prioritized ClickUp task with full issue and AI analysis details.
  • Send a message – Posts a formatted Slack alert to #github-alerts with issue details and AI analysis.
  • Send a message1 – Sends an HTML-formatted email via Gmail with the full issue report and AI insights.
  • Create a comment on an issue – Posts the AI analysis summary as a comment directly on the GitHub issue.
  • HTTP Request – Applies AI-generated labels (category + severity) to the GitHub issue via the GitHub API.

Why use this?

• Eliminates manual issue triage by using AI to instantly classify and prioritize every new issue
• Keeps the entire team informed across Slack, Email, and GitHub simultaneously
• Auto-creates ClickUp tasks so nothing falls through the cracks
• Logs every issue to Google Sheets for reporting and trend analysis
• Responds directly on GitHub so issue reporters get instant acknowledgment

🔗 Nodes Used

GitHub, Github Trigger, Google Sheets, HTTP Request, Slack, ClickUp

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup