🎫 Classify Gmail support emails with AI and store tickets in PostgreSQL
⚡ 34 views · 🎫 Ticket Management & Triage
Description
This workflow automatically converts incoming Gmail messages into structured support tickets using AI classification. It assigns categories, generates a unique ticket ID, stores data in PostgreSQL, assigns a support agent based on workload, and sends an automated email reply to the customer.
⚙️ How it works Fetch email from Gmail AI classifies ticket (Payment, Login, Fraud, etc.) Generates unique ticket ID Stores ticket in PostgreSQL Assigns available support agent Logs assignment Sends email confirmation to customer
📦 Requirements
- n8n (latest version)
- Gmail OAuth2 credentials
- PostgreSQL database
- AI model (Ollama or compatible LLM)
- Support tables:
- tickets
- support_persons
- ticket_assignment_logs
🔗 Nodes Used
Postgres, Gmail, Gmail Trigger, Ollama Model, Text Classifier
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File