🎫 Triage customer support tickets from Gmail and forms with OpenAI, Slack and Sheets
⚡ 75 views · 🎫 Ticket Management & Triage
Description
How it works
Listens for new support requests from Gmail and a web form simultaneously, normalizing both into a single ticket schema Routes each ticket through an OpenAI powered triage agent that classifies priority, category, and sentiment Fans the result to three parallel outputs: a Slack alert to the support team, a row logged in Google Sheets, and an auto reply to the customer
Set up steps
Connect Gmail, Slack, and Google Sheets credentials, then authorize OpenAI (~10 minutes total) Keep full setup details, node by node instructions, and prompt tuning tips in the sticky notes inside the workflowoo.png
🔗 Nodes Used
Google Sheets, Slack, Gmail, Gmail Trigger, AI Agent, OpenAI Chat Model
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File