🎫 Send missed appointment rescheduling emails with webhook and Gmail

⚡ 18 views · 🎫 Ticket Management & Triage

Description

Quick Overview

This workflow receives missed-appointment events via a webhook, validates and filters them, then sends a single rescheduling email through Gmail and returns a JSON acknowledgement to the caller.

How it works

  1. Receives a POST webhook request containing appointment and contact details.
  2. Validates that event_id, contact.email, and appointment.id are present, then builds a rescheduling email message using the configured business name, booking URL, and subject.
  3. Blocks processing when the appointment status is not missed or when transactional_contact_allowed is false.
  4. Sends a plain-text rescheduling email to the contact via Gmail when the event is allowed.
  5. Returns a JSON webhook response confirming acceptance and indicating whether the event was blocked.

Setup

  1. Configure the webhook URL in your CRM/scheduling system to send missed-appointment events to this workflow’s webhook path.
  2. Connect a Gmail credential and verify the sending mailbox used to deliver the rescheduling email.
  3. Update the business name, booking URL, and email subject used in the outgoing message.

🔗 Nodes Used

Webhook, Gmail

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup