🎫 Label and triage support emails in Gmail with DeepSeek or OpenAI
⚡ 19 views · 🎫 Ticket Management & Triage
Description
Quick overview
This workflow monitors a Gmail inbox, filters out auto-replies and mailing-list noise, classifies each incoming email with DeepSeek (or OpenAI-compatible chat completions), and applies a corresponding Gmail label (order status, product question, refund/complaint, or other) without sending any replies.
How it works
- Triggers every 5 minutes when new messages arrive in Gmail.
- Checks message headers, sender, and subject to skip auto-replies, mailing lists, and noreply/system senders.
- Sends the email subject and body to the DeepSeek chat completions API to classify the intent into one of four categories.
- Parses the model’s JSON response and maps the intent to a Gmail label ID.
- Adds the mapped label to the original Gmail message to triage the inbox.
Setup
- Connect a Gmail OAuth2 credential and ensure the trigger has access to the mailbox you want to monitor.
- Create an HTTP Header Auth credential for your AI provider (for example,
Authorization: Bearer <API_KEY>) and attach it to the classification request. - Create four Gmail labels (for example,
AI/Order,AI/Product,AI/Refund,AI/Other) and update the workflow’s intent-to-label mapping with your label IDs or select them after import. - Optional: If using OpenAI instead of DeepSeek, update the API base URL and model name in the classification request to match your provider.
🔗 Nodes Used
HTTP Request, Gmail, Gmail Trigger
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File