🎫 AI customer feedback sentiment analysis
⚡ 10,131 views · 🎫 Ticket Management & Triage
Description
LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08
How it works Create a form for customer feedback, have OpenAI classify the sentiment of the feedback (positive/neutral/negative) and store it in Google sheets!
Set up steps
- Connect Google sheets
- Connect your OpenAi account (api key + org Id)
- Create a customer feedback form, use an existing one or use the one below as example. All set!
- Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account.
🔗 Nodes Used
Google Sheets, OpenAI, n8n Form Trigger
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File