🎫 Automated Customer Service Ticket Creation & Notifications with Asana & WhatsApp
⚡ 8,206 views · 🎫 Ticket Management & Triage
Description
How it works:
This workflow automates your customer service with built in notifications for your users & ticket creation with Asana.
If a user submits a form, he gets send a confirmation message via WhatsApp a task is opened in Asana with his request in it.
Setup:
- You need to add your credentials to the WhatsApp Business Cloud node.
- You need to add your credentials to the Asana node.
- Replace the placeholders with the correct phone number, id, and so on.
- Change the confirmation message to your liking.
Optional Changes:
- You could extend this workflow to update your user on the progress of the ticket in Asana.
- You can change the messaging from WhatsApp to E-Mail.
- You can change the form submission service from n8n-native to Typeform or similar.
- You can change the task management software from Asana to the one you use.
Click here to find a blog post with additional information.
🔗 Nodes Used
Asana, WhatsApp Business Cloud, n8n Form Trigger
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File