🎫 Create Teams notifications for new tickets in ConnectWise with Redis
⚡ 4,904 views · 🎫 Ticket Management & Triage
Description
This Workflow does a HTTPs request to ConnectWise Manage through their REST API.
It will pull all tickets in the “New” status or whichever status you like, and notify your dispatch team/personnel whenever a new ticket comes in using Microsoft Teams.
Video Explanation https://youtu.be/yaSVCybSWbM
🔗 Nodes Used
HTTP Request, Redis, Microsoft Teams, Schedule Trigger
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File