🎫 Create ticket on specific customer messages in Telegram
⚡ 7,706 views · 🎫 Ticket Management & Triage
Description
This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer’s message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.
🔗 Nodes Used
Telegram, Telegram Trigger, Freshdesk, Monday.com
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File