🎫 Automate Service Ticket Triage with GPT-4o & Taiga
⚡ 785 views · 🎫 Ticket Management & Triage
Description
Usecase: When a new service ticket is created in Taiga, it’s often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by:
- Using an AI model to extract key information from the ticket description.
- Automatically assigning values for:
- Type (Bug, Enhancement, Onboarding, Question)
- Severity (Wishlist, Minor, Normal, Important, Critical)
- Priority (Low, Normal, High)
- Status (New, Needs More Info, etc.)
- Detecting missing critical data and blocking the ticket if incomplete.
Setup instructions here: https://github.com/emooney/Service_Ticket_Triage_Helper
🔗 Nodes Used
Taiga, Taiga Trigger, AI Agent, OpenAI Chat Model, Structured Output Parser
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File