🎫 Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI
⚡ 5,077 views · 🎫 Ticket Management & Triage
Description
🌐 AI Customer Support Assistant - Cloud Version
What this workflow does:
This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents.
Key Features:
✅ Multi-channel Input: Email & chat triggers ✅ AI-powered Analysis: Extracts sentiment, urgency, and key information ✅ Context Integration: Combines product manuals, ERP data, and support history ✅ Draft Response Generation: Creates professional responses in German ✅ Human-in-the-loop: Approval workflow before sending to customers
Demo Instructions:
- Use the Chat interface to test with sample customer queries
- Or send test emails to trigger the email workflow
- Watch how AI analyzes and generates contextual responses
🔗 Nodes Used
Google Sheets, HTTP Request, Google Drive, Gmail, Gmail Trigger, Basic LLM Chain
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File