🎫 Automate support QA reviews with Intercom, GPT and Google Sheets

⚡ 651 views · 🎫 Ticket Management & Triage

Description

🧠 How it works

This workflow automates QA review of Intercom support conversations by:

• Triggering on conversation.admin.closed events via a webhook

• Fetching full conversation data using Intercom API

• Structuring and summarizing the conversation into a readable transcript

• Using GPT to evaluate:

  • Response time
  • Clarity
  • Tone & behavior
  • Urgency handling
  • Ownership & resolution

• Logging structured QA scores in a Google Sheet

• Providing coaching-style feedback if the rating is 3 or below

⚙️ Set up steps

• 🔐 Configure your Intercom and OpenAI credentials in n8n
• 📩 Set up the webhook in Intercom to post on conversation close
• 🧠 Use your OpenAI API key for the GPT-based nodes
• 🗃️ Connect your Google Sheet (or replace with another data sink)
• ✅ Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.

🔗 Nodes Used

Google Sheets, HTTP Request, Webhook, AI Agent, OpenAI Chat Model

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup