🎫 Real-time Vtiger support tickets to Telegram with auto status updates

⚡ 731 views · 🎫 Ticket Management & Triage

Description

⚠️ This Workflow Requires a Community Node and a Self-Hosted n8n Instance

> This workflow uses the Vtiger CRM community node. To use it, you must be running a self-hosted version of n8n with Community Nodes enabled.

🔧 How to Install the Node

1. Go to Settings → Community Nodes
2. Click Install Node
3. Enter the package name:

n8n-nodes-vtiger-crm

4. Restart your n8n instance if prompted

💬 Real-time Vtiger Support Tickets to Telegram with Auto Status Updates

📌 Overview

Keep your support team instantly informed when new tickets are created in Vtiger CRM. This workflow:

• Fetches the most recent ticket marked as Open
• Sends its details to a Telegram chat
• Updates the status in Vtiger to In Progress to prevent re-sending

🔄 What This Workflow Does

• 📨 Pulls the latest open ticket from Vtiger HelpDesk
• 📲 Sends a rich-text message to Telegram with all key ticket details
• 🔁 Updates the ticket’s status to “In Progress”

🧠 Workflow Preview

> workflowcanvas.jpg

📲 Telegram Output Example

> telegrammessageexample.jpeg

New ticket with the following details:
Ticketid: TT2  
Title: Internet down  
Status: Open  
Priority: High  
Severity: Minor  
Category: Small Problem  
Description: The internet was slow from yesterday and today is down completely

🛠️ Setup Instructions

🔗 Telegram Bot Setup

1. Open Telegram and search for @BotFather
2. Run /newbot and follow the instructions
3. Save the bot token
4. Add the bot to your chat or group
5. Use @userinfobot to get your chat_id
6. Paste the token and chat ID in the Telegram node inside n8n

🔗 Vtiger CRM Setup

• Make sure your Vtiger HelpDesk module includes:

  • ticket_no, ticket_title, ticketstatus, ticketpriorities, ticketseverities, ticketcategories, description

• Connect your Vtiger API credentials inside n8n

👥 Who This Is For

• Customer support and IT helpdesk teams using Vtiger CRM
• Teams that want instant alerts in Telegram
• Anyone syncing CRM activity with chat-based notifications

🔐 Credentials Required

• ✅ Vtiger CRM API credentials
• ✅ Telegram Bot Token

🏷 Tags

vtiger, telegram, crm automation, helpdesk alerts, no-code crm, realtime notifications,
n8n telegram integration, support ticket automation, self-hosted n8n, community nodes,
workflow automation, vtiger crm integration, helpdesk sync, n8n crm alerts

🔗 Nodes Used

Telegram, Schedule Trigger

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup