🎫 Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets

⚡ 102 views · 🎫 Ticket Management & Triage

Description

⚙️ How It Works

This workflow is a comprehensive, AI-powered system that transforms customer feedback into strategic business intelligence.
It operates in a multi-stage process to ensure every review or mention is handled proactively and intelligently.

🔊 Multi-Channel Listening

• Triggers monitor platforms like Shopify, Twitter, and more for new reviews or mentions.

🧠 AI-Powered Analysis

• When feedback is detected, it’s sent to an OpenAI node.
  The AI performs:
  • Sentiment analysis: Positive, Negative, or Neutral
  • Scoring & categorization (e.g., Shipping, Product Quality)
  • Urgency assessment to prioritize response

🔀 Smart Conditional Logic

• An If node evaluates sentiment and urgency
• The workflow branches into customized response paths

🚨 Automated Escalation

• Negative or high-urgency feedback triggers:
  • Slack alerts to the appropriate team channel
  • Trello or Asana tasks for rapid issue resolution

📊 Centralized Logging

• All feedback + AI analysis is logged in Google Sheets
• Enables long-term trend analysis and strategic decision-making

💬 Proactive Engagement

• Positive reviews trigger a “Thank You” email
• Strengthens customer loyalty and boosts brand trust

🛠️ How to Set Up

1️⃣ Import the Workflow

• Copy and paste the workflow JSON into your n8n instance

2️⃣ Configure Credentials

Set up access for:

• OpenAI: Add your API Key
• Shopify: Add your store’s API credentials
• Slack: Add Bot Token & Channel ID
• Trello: Add API Key, Token, Board ID & List ID
• Google Sheets: Add OAuth2 credentials

3️⃣ Customize Triggers

• Start with the Shopify Trigger node
• Add additional sources (e.g., Twitter, Webhook) and connect to the AI Analysis Node

4️⃣ Adjust AI Prompt

• In Node 2 (AI Analysis), update the prompt for:
  • Custom business categories
  • Specific analysis instructions

5️⃣ Update Conditional Logic

• In Node 4 (If Is Negative):
  • Add conditions like urgency == "High" for critical issues

6️⃣ Replace Placeholders

Replace all placeholder values:

• YOUR_SLACK_CHANNEL_ID
• YOUR_TRELLO_BOARD_ID
• YOUR_SPREADSHEET_ID
  …with your actual credentials

7️⃣ Save & Activate

• ✅ Save your workflow
• 🔁 Click the Inactive toggle in the top-right corner to activate

🔗 Nodes Used

Google Sheets, Slack, Trello, Shopify Trigger, OpenAI

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup