🎫 Auto-sort support emails with OpenAI and route to Teams with Jira integration

⚡ 604 views · 🎫 Ticket Management & Triage

Description

This automated n8n workflow provides an AI-powered email classifier for support emails, automatically categorizing incoming emails and routing them to the appropriate inbox, creating a Jira task, and sending an autoresponse within minutes.

Main Components

• IMAP Email - Monitors incoming support emails via IMAP
• OpenAI - Classifies emails into categories (billing, bug, feature)
• Switch - Routes emails based on the classified category
• Send Billing Email - Forwards billing-related emails to the billing inbox
• Send Bug Email - Forwards bug-related emails to the bugs inbox
• Send Feature Email - Forwards feature-related emails to the features inbox
• Create Jira Task - Creates a task in Jira for each classified email
• Send Autoresponse - Sends a confirmation email to the sender

Essential Prerequisites

• IMAP access to the support email account
• OpenAI API key
• SMTP server credentials for sending emails
• Jira account with API access

Customization Guide

1. Update IMAP host and credentials in the IMAP Email node
2. Adjust OpenAI model or prompt in the OpenAI node
3. Modify email addresses (billing@yourdomain.com, bugs@yourdomain.com, features@yourdomain.com) in Send Email nodes
4. Configure Jira project ID and credentials in the Create Jira Task node
5. Change autoresponse text in the Send Autoresponse node

Features

• 🤖 AI Classification: Uses OpenAI to categorize emails into billing, bug, or feature
• 🔄 Automated Routing: Routes emails to the correct inbox based on category
• 🎯 Task Creation: Creates a Jira task for each support request
• 📧 Autoresponse: Sends instant confirmation to the sender
• ⚡ Optimizations Made: Streamlined email processing with single-pass classification

Parameters to Configure

• imap_host: Your IMAP server address
• imap_user: IMAP username (e.g., support@yourdomain.com)
• imap_password: IMAP password
• openai_api_key: OpenAI API key
• smtp_host: Your SMTP server address
• smtp_user: SMTP username
• smtp_password: SMTP password
• jira_project_id: Your Jira project ID
• jira_user: Jira username
• jira_api_token: Jira API token

How to Use

1. Copy the JSON code from the artifact
2. Open your n8n workspace
3. Select “Import from JSON” or “+” → “From JSON”
4. Paste the JSON code
5. Configure parameters in the respective nodes with your credentials and settings
6. Run the workflow

Workflow Actions

• Classify: Uses OpenAI to categorize incoming emails
• Route: Forwards emails to the appropriate inbox
• Create: Generates a Jira task for each email
• Respond: Sends an autoresponse to the sender

🔗 Nodes Used

Email Trigger (IMAP), Send Email, Jira Software, OpenAI

📥 Import

Download workflow.json and import into n8n: Workflow menu → Import from File

📖 Importing guide · 🔑 Credential setup