🎫 AI-powered support automation with Outlook, OpenAI & JIRA ticketing
⚡ 1,008 views · 🎫 Ticket Management & Triage
Description
This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking.
Key Benefits
- Multi-channel support (email + web forms)
- Smart routing to qualified agents based on expertise
- Consistent ticket creation with full context in JIRA
Perfect For
- Support teams handling 50+ requests/day
- SaaS companies with tiered customer support
- Organizations wanting to scale support without hiring
- Teams needing consistent ticket classification
Requirements
Microsoft Outlook (email monitoring) OpenAI API (AI classification) JIRA Cloud (ticket management) n8n instance with AI nodes
🔗 Nodes Used
Function, Webhook, Jira Software, Gmail, Microsoft Outlook, Basic LLM Chain
📥 Import
Download workflow.json and import into n8n:
Workflow menu → Import from File